Reference

How ef 111 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad or Rocket, and keep your access secure.

Account data kept securebKash, Nagad, Rocket payment records protectedYour data rights explained plainlyContact us to request changes

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We take a practical approach to data security — not just policy language. Every account login passes through an OTP verification step tied to your registered mobile number. Payment data flowing between your bKash, Nagad or Rocket wallet and our system travels over an encrypted connection. Below are the four areas where we actively manage your privacy, day to day.

Encrypted Connections

All data exchanged between your device and our servers is encrypted in transit. This covers your login session, wallet transactions and any personal details you update in your account profile.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to understand page flow. You can adjust cookie preferences in your browser settings at any time without losing your account access.

Data Retention Policy

We keep account data only for as long as your account is active or as required by applicable law. Once a deletion request is verified and approved, we remove personal identifiers from live systems promptly.

Third-Party Sharing Limits

Data shared with bKash, Nagad or Rocket is limited to what each processor needs to complete your payment. We do not pass your personal data to advertisers or unrelated third parties.

What Information We Collect and Why

ef 111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the details you give us when you create your account — your name, contact number, and the wallet identifier you use for bKash, Nagad or Rocket deposits and withdrawals. When you log in from your phone or browser, we also record device type, session

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timestamps and IP address to detect unusual access attempts. Payment transaction records are stored to match your deposit confirmations and process withdrawal requests accurately. Cookies and similar tracking tools on our site measure which pages you visit and how long each session lasts — this helps
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us fix friction in the account flow rather than serve you ads. We do not sell your personal data to third parties. Data shared with payment processors such as bKash, Nagad and Rocket is limited strictly to what those processors need to complete your transaction. Retention
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periods follow applicable data-protection obligations; we do not keep your information longer than necessary for account operation or legal compliance. Your eligibility to use the platform and the applicable data rules depend on your local law and the regions we operate in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, our support team handles those requests directly. You can reach us through live chat from your account dashboard, by email at the address listed in your account settings, or via our help desk during published support hours. We aim to confirm receipt of your data request within a short window and respond with a resolution as quickly as the verification process allows.

Team online

Live Chat

Open your account dashboard and start a live chat session. Our agents can locate your data record and log a formal privacy request on the spot.

Email Support

Send your data access or deletion request to the email address shown in your account settings. Include your registered contact number for faster verification.

Help Desk Ticket

Submit a help desk ticket from the support section of your account. Tickets are tracked with a reference number so you can follow the status of your request.

Common Questions About Your Privacy on ef 111

These are the questions we get asked most often about how we handle personal data. If your question is not covered here, contact us through live chat or the help desk and we will give you a direct answer.

We collect your name, mobile number, and the wallet details you use for bKash, Nagad or Rocket. We also log device and session data to protect your account from unauthorised access.

Yes. Submit a data access request through live chat or the help desk ticket system. We verify your identity first, then provide a summary of the personal data held on your account.

Send a deletion request via email or live chat from your registered account. Once we verify your identity, we remove personal identifiers from live systems and confirm when it is done.

Only with the payment processor needed to complete your transaction. We share the minimum details required — nothing more — and we do not sell payment data to any third party.

Retention periods follow applicable legal obligations. We do not keep your data longer than necessary. Once the required retention window closes, personal identifiers are removed from our active systems.

Yes. Log in, go to account settings, and edit your contact details directly. For wallet-linked changes such as your registered bKash or Rocket number, contact support to complete a verified update.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoEf 111 Glossary InfoDebit Card Guide Bangladesh

How ef 111 Handles Your Personal Data

Data Handling, Cookies and Account Security

Encrypted Connections

Cookie Control

Data Retention Policy

Third-Party Sharing Limits

Reach Us About Your Privacy Rights

Live Chat

Email Support

Help Desk Ticket

Common Questions About Your Privacy on ef 111

01 What personal data does ef 111 collect when I open an account?

02 Can I request a copy of the data ef 111 holds on me?

03 How do I ask ef 111 to delete my personal data?

04 Does ef 111 share my bKash or Nagad payment data with anyone?

05 How long does ef 111 keep my account data after I close my account?

06 Can I update incorrect personal details on my account?

Privacy Policy

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